Effective Date: January 1, 2025
These Terms of Service ("Terms") govern your use of Jeffrey Williams Landscaping's website and services. By accessing our website or using our services, you agree to be bound by these Terms.
Acceptance of Terms
By accessing and using our website (jeffreywilliamslandscaping.com) or engaging our landscaping services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with any part of these terms, you may not access our website or use our services.
Services Description
Jeffrey Williams Landscaping provides professional landscaping services including but not limited to:
- Landscape design and installation
- Lawn care and maintenance
- Hardscaping (patios, walkways, retaining walls)
- Irrigation system installation and repair
- Tree services and pruning
- Seasonal maintenance and cleanup
- Yard construction and grading
- Emergency landscaping services
All services are provided in accordance with industry standards and applicable local regulations in Massachusetts.
Service Agreements
Estimates and Quotes
- All estimates are provided free of charge and are valid for 30 days
- Final pricing may vary based on site conditions and material costs
- Written contracts are required for all projects over $500
- Changes to the scope of work must be approved in writing
Payment Terms
- Payment is due upon completion of services unless otherwise agreed
- For large projects, a deposit may be required before work begins
- We accept cash, check, credit cards, Venmo, and Zelle
- Late payments may incur additional fees
- Unpaid balances may result in suspension of services
Scheduling and Access
- Service dates are subject to weather conditions and material availability
- Customer must provide reasonable access to work areas
- 24-hour notice is required for service cancellations
- Emergency services may be subject to additional charges
Warranties and Guarantees
Plant Warranty
We provide a one-year warranty on all plants installed, subject to proper care and maintenance by the customer. Warranty does not cover damage from weather, pests, disease, or neglect.
Workmanship Warranty
We guarantee our workmanship for one year from completion date. This covers defects in installation but does not cover normal wear and tear or damage from external factors.
Irrigation Systems
Irrigation systems are warranted for proper installation and function. Manufacturer warranties apply to equipment and components.
Liability and Insurance
Jeffrey Williams Landscaping is fully licensed and insured in the state of Massachusetts. We carry comprehensive general liability and workers' compensation insurance.
Limitation of Liability
- Our liability is limited to the cost of services provided
- We are not responsible for pre-existing conditions or hidden utilities
- Customer is responsible for marking sprinkler systems and underground utilities
- We are not liable for damage to unmarked or improperly marked utilities
- Weather-related delays or damage are beyond our control
Property Damage
While we take every precaution to protect your property, minor damage may occur during normal landscaping operations. We will repair or replace any damage caused by our negligence at no cost to you.
Customer Responsibilities
- Provide accurate information about property conditions and requirements
- Obtain necessary permits and approvals before work begins
- Mark all underground utilities, sprinkler systems, and sensitive areas
- Ensure safe access to work areas
- Remove or secure valuable items from work areas
- Provide timely payment according to agreed terms
- Follow care instructions for newly installed plants and systems
- Notify us immediately of any concerns or issues
Cancellation Policy
Service Cancellations
- 24-hour notice required for routine service cancellations
- Same-day cancellations may incur a service charge
- Weather-related cancellations will be rescheduled at no charge
Contract Cancellations
- Written notice required for contract cancellations
- Cancellation fees may apply based on work completed and materials ordered
- Seasonal contracts may be cancelled with 30-day notice
Website Use
Acceptable Use
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws
- Transmit harmful or malicious code
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
- Use automated systems to access the website without permission
Intellectual Property
All content on our website, including text, images, logos, and designs, is owned by Jeffrey Williams Landscaping and protected by copyright and trademark laws. You may not use our content without written permission.
Dispute Resolution
We are committed to resolving any disputes fairly and promptly. If you have a concern:
- Contact us immediately to discuss the issue
- We will investigate and respond within 48 hours
- If resolution cannot be reached, mediation may be pursued
- Any legal disputes will be governed by Massachusetts state law
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the new terms.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Contact Us
If you have any questions about these Terms of Service, please contact us: